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The Man Rewriting the Agency for the Age of AI

As margins shrink, expertise fragments, and generative tools collapse old divisions of labor, Park Sung-ho is trying to answer a question that now haunts the advertising business: What, exactly, is an agency for?

March 11, 2026
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The Man Rewriting the Agency for the Age of AI

In Seoul, the advertising industry appears to be living in two eras at once.

In one, the old rituals still hold. A brief arrives. A proposal is assembled. A campaign is built, launched, optimized, and reported back in neat performance language. The sequence remains familiar, even comforting. But running alongside that older cadence is a newer, harsher rhythm — one driven by generative AI, compressed production cycles, weakened margins, and a slow but unmistakable erosion of professional boundaries. In this newer world, clients increasingly perform work once reserved for agencies, tools once considered specialized are now widely accessible, and the prestige of expertise no longer guarantees economic power.

Park Sung-ho has built his career inside that fault line.

He runs an advertising agency in South Korea while expanding into Southeast Asia, navigating both domestic contraction and global opportunity. He does not describe the current moment as a temporary downturn, nor does he indulge the easy futurism that often accompanies new technology. Instead, he speaks with the steadiness of someone who understands that what is changing is not simply the business climate, but the very architecture of the profession.

AI 기술의 실무 적용

The Architecture of Specialization

For a long time, agencies sold organized specialization. Strategy belonged to one group, copy to another, art direction to another still. Production, media, performance, planning — each function had its discipline, its hierarchy, its own legitimizing expertise. Great campaigns were the product of orchestration. Agencies were valuable because they knew how to gather specialists, align them, and turn that complexity into persuasive public form.

That logic, Park believes, is no longer secure.

In Korea, he noted, advertising is formally classified as a professional technical service. The phrase once carried a kind of institutional dignity. It implied scarcity, skill, and the necessity of trained practitioners. But Park has begun to wonder what remains of that premise when the tools of creation are becoming radically democratized. What happens to the agency when the client can do, or at least attempt, much of what the agency once monopolized? What becomes of professional identity when the old gatekeeping mechanisms have been dissolved by software?

He does not pose these questions rhetorically. He poses them as a manager, an operator, and a strategist trying to keep a company alive.

The Digital Transition

He came up in the earlier wave of digital transformation, when the shift from legacy media to mobile and platform-native communication actually increased the value of specialists. New interfaces created new experts. People who understood emerging formats, new metrics, changing consumer behavior, and the mechanics of digital media became more valuable precisely because the field had become more complex. In that era, disruption rewarded expertise.

The AI era, in his view, is fundamentally different.

This time, technological change does not simply create new categories of specialists. It also compresses old ones. Work that used to require several teams can now be executed within the workflow of one person equipped with the right tools, judgment, and speed. That change, more than any abstract debate about creativity or automation, has transformed the central question facing agencies.

"How far," Park asks, "can one person go alone?"

It is a strikingly unsentimental formulation. In another age, agencies sold scale: large teams, layered process, visible collaboration. Today, Park sees the industry moving toward fewer people, broader capabilities, faster production, lower cost, and a relentless expectation that more can be done with less. The agency of the future, as he imagines it, will not win by maintaining the most elaborate structure of specialization. It will win by integrating as many formerly separate functions as possible into a leaner, more adaptive system.

Pressure and Strategy

For independent agencies in South Korea, this pressure is especially acute. The domestic market has been tightening for years, and the dominance of large in-house agencies affiliated with conglomerates such as Samsung, Hyundai, and LG leaves limited room for smaller firms to expand through traditional means. An independent agency cannot simply wait for the local market to become generous again. It must justify itself under structurally unfavorable conditions.

Park's answer has been to organize his company around two strategic imperatives: global and tech.

The first is both pragmatic and aspirational. If the Korean market is narrowing, growth must come from elsewhere — either by attracting foreign brands or by helping Korean companies communicate across borders. But Park does not speak of globalization in the abstract, managerial language of expansion decks and investor optimism. He speaks of it as an exercise in cultural translation.

In one recent multinational campaign, his team worked across five markets: North America, Korea, Australia, Thailand, and Vietnam. The experience sharpened something he had long suspected. Markets do not merely differ in language. They differ in taste, emotional register, visual expectation, and the very conditions under which persuasion becomes credible. The same campaign logic cannot simply be replicated from one country to another and expected to resonate in identical ways.

A creative idea that feels crisp and effective in one market may appear overly literal, emotionally thin, or culturally misaligned in another. In practice, then, global advertising becomes less an exercise in standardization than in carefully managed variation.

That lesson, Park said, gave him confidence — not the confidence of certainty, but the confidence that comes from learning how difference actually works. For an independent agency, that kind of fluency can become its own form of competitive advantage.

The Technology Imperative

The second imperative, tech, is the one he speaks of with greater urgency.

Park has watched the advertising industry repeatedly attach itself to whatever technological trend is reshaping the larger imagination of the market. Before the pandemic, it was digital twins and adjacent immersive systems. During the pandemic, brands rushed toward the metaverse, often with more enthusiasm than clarity. Now, as with nearly every other sector, AI has become the defining force — not merely as a creative gimmick, but as an operating infrastructure changing expectations around ideation, production, media execution, and cost.

What interests Park is not the theater of innovation but its consequences.

광고 시장 변화와 예민한 관찰 태도

He described a campaign for the global kiwifruit brand Zespri, where the client's request was straightforward: AI should be meaningfully embedded throughout the campaign. His team responded by designing a challenge mechanic that allowed consumers to upload a single photograph, which would then be transformed into a stylized performance video. The innovation was not simply that the process was AI-enabled. It was that participation became frictionless. A single image could generate something amusing, shareable, and instantly more engaging than a static submission mechanic.

AI also entered the production side, where synthetic compositing reduced the cost of what might otherwise have required a much more expensive full-scale shoot. On the media side, newer all-in-one solutions simplified planning and deployment that once involved multiple vendors and layers of coordination. In Park's account, the striking result was not only efficiency but amplification: the campaign produced viral effects far beyond initial expectations.

And yet the deeper lesson was more sobering. AI lowers production friction, but in doing so, it also lowers the scarcity value of certain forms of expertise. What once justified high fees as specialized technical work increasingly risks being reinterpreted as standardized service.

The Economics of Erosion

This, perhaps more than anything, explains the current malaise in agency economics.

Park spoke candidly about a pattern now visible across much of the industry: revenue may grow, while profitability deteriorates. There are more projects, broader scopes, faster turnarounds, and heavier client demands. Yet margins continue to thin. The problem is not merely poor management or inefficient staffing, though those matter. It is structural. When the barriers to execution fall, clients become less willing to pay premiums for capabilities they now perceive as more accessible. The agency still works, but the old logic of compensation weakens.

He does not expect that logic to reverse itself. Advertising fees are unlikely to suddenly rise. Cost pressure will intensify. Clients will continue to demand high quality at lower cost, and agencies will be forced to reconfigure accordingly.

His response is almost severe in its clarity: internalize more, streamline more, rely less on external vendors, and build an organization where fewer people can do more things well. His company has acquired a development firm and brought developers, planners, and interactive creators into the fold. The point is not simply diversification. It is structural compression — making the agency capable of handling technology-shaped work without multiplying layers of outside dependency.

This is how Park imagines survival: not through nostalgia for the old agency model, but through redesign.

Redefining Talent

That redesign extends to talent as well.

One of the more revealing parts of his thinking concerns young people entering advertising and marketing. He seems almost impatient with the old occupational taxonomy that universities still teach and the industry still half-preserves: copywriter, account executive, media planner, strategist, and so on. Those roles have not disappeared entirely, but Park no longer believes they provide the most useful map of the future.

The more relevant question, he argues, is not which job title a person wants, but which category of culture they can understand deeply enough to become indispensable within it.

Gaming. Sports. Entertainment. Beauty. Food. Fandom itself.

Park believes the next generation of advertising professionals will be defined less by narrow functional identity than by category fluency — by whether they understand a world, its people, its emotional codes, and its systems of participation. Even the largest agencies, he noted, are increasingly reorganizing themselves not only by function but by sectoral or cultural expertise. A "gaming expert" or "entertainment specialist" may now matter more than the traditional purity of role.

It is an important shift. Advertising, in this view, is no longer merely the coordination of messages. It is the management of situated cultural intelligence.

Visual Literacy in the AI Age

He is equally emphatic about another capability: visual communication.

There was a time, Park observed, when the industry still revolved around text-heavy proposals, copy-led logic, and presentation language that traveled primarily through words. That era is fading. In an AI-mediated environment, ideas are expected to become visible almost immediately. Anyone can now generate a draft visual. But that does not make visual literacy less important. It makes it more decisive.

The tool may generate the first image. Judgment determines whether it deserves to live.

Park put it bluntly: if someone wants to work in advertising, they should be able to handle design tools. Not necessarily at the level of a formal art director, but enough to retouch, refine, and translate a concept into persuasive visual form. In a market where ideas increasingly compete as images before they compete as arguments, visual fluency is no longer a secondary skill. It is part of strategic competence itself.

The Principle Behind the Tools

What makes Park compelling is not that he worships technology. He does not. Nor does he reduce the future of advertising to tools alone. Again and again, he returns to the same underlying principle: tools amplify, but they do not replace discernment. AI can speed execution, but it cannot substitute for category knowledge, taste, timing, or the ability to interpret a shifting market with precision.

In that sense, his account of advertising is also an account of contemporary work more broadly. The boundaries between roles are weakening. Composite skill sets are becoming the norm. Institutions continue to teach stable functions while the market rewards fluidity, responsiveness, and interdisciplinary range. Under those conditions, professional life becomes less about inhabiting a defined lane than about learning how to move across lanes without losing coherence.

Park does not romanticize any of this. He does not promise that agencies will reclaim their former authority, or that AI will somehow restore the dignity of craft. He assumes the opposite: that the low-cost, high-efficiency logic now remaking the industry will persist. The task is not to defend the past, but to build a form of relevance that can survive under new rules.

The Posture of Survival

What remains, then, is not a manifesto but a posture.

Stay alert. Study beyond the classroom. Watch what the market is actually rewarding. Notice which capabilities are losing value and which are quietly becoming indispensable. Learn the tools early, but learn the structures behind them, too. And above all, do not confuse a title with a future.

By the end of the conversation, what lingered was not a sweeping vision of advertising reborn. It was something more exacting: the image of a man trying to think with unusual discipline inside a profession that no longer fully resembles itself.

Advertising is not disappearing. But the agency, as it was once understood, is being rewritten.

Park Sung-ho is rewriting it in real time — under pressure, with fewer illusions, and with a sharper sense than most of what the next syntax may require.

Not just creativity. Not just strategy. Not just technology.

But the capacity to combine them before someone else does.

About the Editor

Yoo Seung-chul (유승철)

Professor of Communication and Media Studies at Ewha Womans University (이화여자대학교)

Professor Yoo Seung-chul (유승철) is a leading expert in digital advertising, marketing technology, and consumer psychology. He earned his Ph.D. and M.A. in Advertising (Digital Media) from the University of Texas at Austin and has extensive industry experience from his years at Cheil Worldwide (제일기획), Korea's largest advertising agency.

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